MTN’s poor customer service

I have been struggling for almost a week and a half to obtain a device for my upgrade that is due.

After being told by the MTN Key West branch that they can not order nor have my device sent to them for me to pick up, I had to go to MTN 14th Ave Constantia Kloof.

I was helped by Hlayisani Zitha and he informed me that there is stock, but it must be brought in from the warehouse. After waiting 5 days for the device to be “sent from the warehouse”, I emailed him to enquire the status of the device.

He simply rep**** “No Stock” - not elaborating on whether I must take a new device, maybe even wait a little longer.

I asked him about this poor customer service and I am yet awaiting a reply.

MTN has incredibly bad service.