1 reviews | Active since Jun 2018
MTN's Poor Customer Care
I have never received such shocking service from MTN before. Firstly, after confirming with a consultant that they do in fact have the correct banking details loaded, they went and debited the incorrect bank account. Secondly, i received threatening messages regarding the non-payment even after a manual EFT was done. Thirdly, on Friday 15 June 2018 at 07h50, i received a message to say the re-activation of my network would occur and take between 2 - 24 hours. It is now Saturday 16 June 2018 16h06 and my phone still doesn't have network and says my service has been suspended
It has taken 5 whole days to try and sort out this issue with absolutely no resolution, not even a phone call let alone an apology for this inconvenience from MTN
Such a shocker and disappointment from MTN
Regards A very unhappy client
Thank you for your post.
We apologize for the inconvenience that you have experienced with our deliveries. We completely understand the frustration it has caused.
Kindly note that when checked on the account status, manual payment does not reflect as yet for any changes to be done. Please assist in sending proof of payment & banking details to the below e-mail for the legal division to update the account accordingly.
steene_k@mtn,co.za
Let me assure you that we highly value your time and our business relationship. We will strive to ensure that this error is not repeated in the future.
Thank you,
Warm regards,
MTN Complaints Management Team
Best regards,
Thank you for your post.
We apologize for the inconvenience that you have experienced with our deliveries. We completely understand the frustration it has caused.
Kindly note that when checked on the account status, manual payment does not reflect as yet for any changes to be done. Please assist in sending proof of payment & banking details to the below e-mail for the legal division to update the account accordingly.
steene_k@mtn,co.za
Let me assure you that we highly value your time and our business relationship. We will strive to ensure that this error is not repeated in the future.
Thank you,
Warm regards,
MTN Complaints Management Team
Best regards,