CV
Chris V
1 reviews | Active since Feb 2015
21 May 2019, 09:31
MTN's poor coverage in Bedfordview
Poor coverage since 2016, and NO feedback from MTN coverage support after endless website queries. This has a huge impact on business as we use cellphones in and out of office. We had to pay someone R20k to come and install a booster that was later remove by an ICASA official - Said the unit is *******. Please MTN! Can you sort this out!!
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MTN South Africa's replyOfficial
22 May 2019, 07:36Good day Chris
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that the matter has been escalated to the Coverage supervisory team for assistance.
You may also email them directly at ***
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Warm Regards
Renall Chetty
Complaints management team
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that the matter has been escalated to the Coverage supervisory team for assistance.
You may also email them directly at ***
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Warm Regards
Renall Chetty
Complaints management team
Best regards,
MTN South Africa's reply22 May 2019, 07:36
Official
Good day Chris
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that the matter has been escalated to the Coverage supervisory team for assistance.
You may also email them directly at ***
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Warm Regards
Renall Chetty
Complaints management team
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that the matter has been escalated to the Coverage supervisory team for assistance.
You may also email them directly at ***
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Warm Regards
Renall Chetty
Complaints management team
Best regards,