GVdV
Gazelle Van de Venter
1 reviews | Active since Dec 2021
30 Jan 2026, 18:17
MTN’s Pathetic Turnaround Time is Costing Me!
I am writing this to express my absolute disgust at MTN’s service levels. I have been struggling for two weeks to get a disconnected number back. Despite numerous follow-ups, I have received zero feedback. This number is linked to my banking and essential services, and your incompetence is now causing me actual distress and functional problems. The fact that I have to resort to HelloPeter just to get a response is a testament to how broken your customer service is. I want this sorted TODAY. No more excuses, no more 'we are looking into it.' I want my number back or a definitive explanation as to why your team is incapable of doing their jobs.
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Replies (3)GVdV
Gazelle Van de Venter's updateReviewer Update
30 Jan 2026, 20:53Agent PN confirms the number is in the DMA pool but refuses to help because of internal 'decommissioning' rules. This is a violation of consumer rights for a recoverable service."
GVdV
Gazelle Van de Venter's update30 Jan 2026, 20:53
Reviewer Update
Agent PN confirms the number is in the DMA pool but refuses to help because of internal 'decommissioning' rules. This is a violation of consumer rights for a recoverable service."
GVdV
Gazelle Van de Venter's updateReviewer Update
31 Jan 2026, 21:26Update : MTN is trying to hide behind a '7-day reactivation rule' to cover their own negligence.
My number was disconnected on the 17th of Jan.
I called in on the 18th of Jan (I have the call logs to prove it).
I followed up again on the 21st, 23rd, and 24th.
Only on the 23rd did an agent finally bother to give me a reference number (REQ***).
Now, after ignoring my calls for two weeks, they claim it’s 'too late' because 7 days have passed. You cannot penalize a customer for your own staff's failure to log a request correctly on the first day. This is a deliberate attempt to hijack a number that is still in the DMA Pool. @TheCGSO @ICASA_SA please note this bad faith conduct.
My number was disconnected on the 17th of Jan.
I called in on the 18th of Jan (I have the call logs to prove it).
I followed up again on the 21st, 23rd, and 24th.
Only on the 23rd did an agent finally bother to give me a reference number (REQ***).
Now, after ignoring my calls for two weeks, they claim it’s 'too late' because 7 days have passed. You cannot penalize a customer for your own staff's failure to log a request correctly on the first day. This is a deliberate attempt to hijack a number that is still in the DMA Pool. @TheCGSO @ICASA_SA please note this bad faith conduct.
GVdV
Gazelle Van de Venter's update31 Jan 2026, 21:26
Reviewer Update
Update : MTN is trying to hide behind a '7-day reactivation rule' to cover their own negligence.
My number was disconnected on the 17th of Jan.
I called in on the 18th of Jan (I have the call logs to prove it).
I followed up again on the 21st, 23rd, and 24th.
Only on the 23rd did an agent finally bother to give me a reference number (REQ***).
Now, after ignoring my calls for two weeks, they claim it’s 'too late' because 7 days have passed. You cannot penalize a customer for your own staff's failure to log a request correctly on the first day. This is a deliberate attempt to hijack a number that is still in the DMA Pool. @TheCGSO @ICASA_SA please note this bad faith conduct.
My number was disconnected on the 17th of Jan.
I called in on the 18th of Jan (I have the call logs to prove it).
I followed up again on the 21st, 23rd, and 24th.
Only on the 23rd did an agent finally bother to give me a reference number (REQ***).
Now, after ignoring my calls for two weeks, they claim it’s 'too late' because 7 days have passed. You cannot penalize a customer for your own staff's failure to log a request correctly on the first day. This is a deliberate attempt to hijack a number that is still in the DMA Pool. @TheCGSO @ICASA_SA please note this bad faith conduct.
GVdV
Gazelle Van de Venter's updateReviewer Update
02 Feb 2026, 18:12Update : After 14 days and multiple escalations, the number has finally been reactivated. It took involving the Executive team and threats of ICASA to get a result. Issue resolved, but the process was unnecessarily difficult
GVdV
Gazelle Van de Venter's update02 Feb 2026, 18:12
Reviewer Update
Update : After 14 days and multiple escalations, the number has finally been reactivated. It took involving the Executive team and threats of ICASA to get a result. Issue resolved, but the process was unnecessarily difficult