MTN’s pathetic service

I went to MTN Canal Walk on Friday, 15 Oct 2021 around 18:30 to obtain a new sim card plus package. Firstly, I had to wait for about an hour to be served since only two staff members were available at the time. The third person decided to go on lunch/ break even though the shop was very busy at the time.

I’ve signed the contract and was informed that it would take a maximum of 24hrs for the number to be activated. On Saturday evening, I was still not connected. I went back to the MTN Canal walk store on Sunday to enquire and was told to wait another few hours since there was a delay. I’ve visited MTN Canal Walk on the following days and times and was everytime given the run around, and up until now am not connected to the network:

15 Oct - Evening (initial application) 17 Oct - Afternoon and Evening (report problem and request feedback) 18 Oct - Afternoon and Evening (report problem and request feedback) 19 Oct - Morning (report problem and request feedback)

I’ve wasted time and numerous trips to this store but with no success. I’ve spoken to the Store Manager as well, yet no luck. I’ve threatened to cancel this contract, but was told that this can only be done by the Regional Manager.

Today, 20 Oct 2021, five days later than my application, my new cell number was still not activated. I have been a loyal client to MTN since its existence, but will cancel all my contracts because of this pathetic service! No one seems to be interested in nor have the competence to resolve my problem!