MTN'S PATHETIC CUSTOMER SERVICE VIA MAIL AND FB MESSENGER

I have requested copies of 2 statements (Mar & Nov 2019) for audit purposes, on 4 January 2021 per e-mail to the Customer Care Dept. On 10 January, after not receiving it I lodged a complaint on FB Messenger. They only responded on 12 January 2021 and escalated it. Ref***. On 15 January I reminded them that I still have not received it. They did not respond. On 18 January 2021 I was advised that the request is still open and that it will be escalated again. On 21 January 2021 I reminded them that it still has not been received. Received no response. I have reminded them again that I have not received it. In the meantime I also followed up via e-mail to Customer Care on: 6 January 2021 and Mlaba Nokuthula responded with this Ref Nr *** 8 January 2021 to Mlaba Nokuthla informing that I still have not received the statements On 12 January 2021 Nonkululeko Malambo responded with Ref Nr *** and assured me that I will have it with 2-24 hours On 15 January 2021 I followed up again about the statements which I have not received yet On 19 January Thobeka Maya wrote that it has been escalated to the MTN Billing Support Helpdesk with reference number *** On 21 January I asked Thobeka Maya again about the still outstanding statements upon which the reply was that it takes 2-72 hours. 26 January 2021 well, needless to say that the 72 hours has come and gone and still no statements. And I am waiting for either a new excuse, or the "it has been escalated card" . How absolutely pathetic is this Customer Service!!!