Hellopeter
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Birgitta C

1 reviews | Active since Jul 2017

12 Feb 2018, 13:07

MTN's offer to deliver upgrade phone is not working and now I can't cancel the non delivery

Spoke to Thabo last Monday ie 2 February that I wanted to upgrade my new Apple. He then proposed that MTN could deliver, and I thought it was great but said I need before Friday and was np. Then nothing and on Friday 5pm I get sms from DSV Courier but no contact details. I called this morning 11 Feb and spoke with 4 people and still no date or time for delivery. Absolute shocking call center staff, young and inexperienced, hanging up on me, system down or slow etc. Then no 5 was Mbuduzi and he said delivery on 12 Feb so tmrw before 4 pm. But then he couldn't guarantee the delivery. I am tired, frustrated and feel let down by MTN - I hate this . I want to cancel this delivery and go into iStore and pick up one. Please don't waist my time.

Approve cancellation as this DSV Courier is a flipping useless company !!!!!

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Replies (2)
BC
Birgitta C's update13 Feb 2018, 16:14
Reviewer Update
Kabelo. You are missing the point. The agreement was that I would receive the phone by latest Friday COB. I only now received the phone since heavily invested in up to 10 times calling your useless courier service and MTN. You should seriously terminate that courier company as if you view all comments on Hello Peter, it gives you a insight to why companies do not like and are unhappy.
BC
Birgitta C's update13 Feb 2018, 16:16
Reviewer Update
Also if you are a complain analyst, why only now reaching out on Hello Peter ? You have my contact details and email - Why could you not have sent email or a phone call ? Mobile contracts churn level are high and clients are no longer loyal so watch it. Just because I have 20 years with MTN doesn't mean I stick.