MTN's nonsense

lockdown has been a trying period for all south africans. we have had to rely on technology to keep in touch and honor our work commitments. towards this end, i took a contract phone from mtn at the mall of the south on the 15th of march a week before the national lockdown commenced. along with the mobile device, the contract offered 20gigs of data once off upon signing of contract and a monthly data for a period of 24 months. it is now july and i am yet to receive any of the packs agreed upon on the contract. i have laid a complaint to the service provider and was only given an order reference for every month since i made it clear to them that i was not getting what was agreed upon. MTN is only interested in doing business with customers only as far as getting permission to your banking details. it has debited my account without fail and yet MTN fails to uphold its contract. the MTN at the Mall of the south has appointed *********** and unprofessional human beings to process contracts. this goes to show that they do not value their customers.