WG
Willem G

1 reviews | Active since Nov 2018

12 Apr 2019, 20:49

MTN’s network in streaming is below standard

Currently I have been using MTN’s data network as access to the internet as well as live streaming and downloading of movies, series, etc. But recently I have been experiencing extreme difficulties regarding the speed and connectivity of the network at certain times where the network speed drops to less than 10b/s. My belief when paying for service expecting speed and no disruption in the speeds required for streaming movies, series, etc. that I will get that which I’m paying for. At present I am waiting for the contract to end and hopefully one of the other cellphone providers will have better connectivity and less disruption in the network speed. Really disappointed in MTN’s services!

0
Replies (1)
MTN South Africa
MTN South Africa's reply15 Apr 2019, 12:15
Official
Good day Willem

Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note you can give our Coverage helpdesk a call on *** (this is a free call from an MTN number) to assist with logging a query.
Warm regards,Mazwi ZumaComplaints Analyst

Best regards,