Mtn's negligence to customers.

My is Requelh Molema. I had a bad experience with Mtn and its not the 1st time. Today I bought one day data using the Mtn app. I received an Mtn App Data bundle OTP. To my surprise I received an sms from Mtn saying "Y'ello! You've successfully loaded the 1 Day MTN-All 360 Min Valid until ***6"

I quickly checked my balance and I had received minutes instead of data. I called Mtn customer care, I spoke to the 1st consultant explaining what happened, she put me on hold so that she can tell her supervisor. She never came back and I stayed online for more than 17 minutes then she hanged up. I called again and spoke to 2nd consultant Mr Ndlovu who I also explained my situation to. He put me on hold to also speak to his supervisor. When he came back he told me that his supervisor said there's nothing they can do.

I explained to him that I have an sms that proves it was Mtn's fault and I need the data for my Zoom meeting in an hour. He kept on saying there's nothing they can do, told me to have a good day and hanged up without assisting me. Am now stuck with 1 day Mtn All 360 min that I didn't purchase. I need to attend my zoom meeting and this means I must now make another purchase which is unplanned.