RV
Ryan V
1 reviews | Active since Aug 2018
17 Aug 2018, 10:01
MTN's Multiple Glitches
1) How long does it take to receive itemised billing? - I'm approaching 2 months to receive a backdated request. I have spoken to near 10 different agents as well as a manager, submitted my documents twice and still no joy. I was given the excuse for delay as the person who was meant to email my documents to me accidentally emailed it to my cellphone number. Last week I was put on hold for 30 minutes, and at 4pm (home time), the agent conveniently hung the phone up.
2) I am tired of the pathetic service that I've received and will be moving to a different provider as soon as my contract matures as my request last year November 2017 has also still not been resolved.
3) Before my last upgrade I had been receiving less data than what I was paying for/contract stipulated, when queried for a refund, they loaded my contract with the data that had been short for approximately 8 months worth, and then worst of all, the data expired after 30 days.
Please sort your staff out, its a combination of being uneducated and ***********.
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Replies (2)
MTN South Africa's replyOfficial
20 Aug 2018, 11:02Dear Ryan,
Thank you for taking the time to tell us why our service failed to meet your expectations.
We value your business, and would like to address your concerns as quickly as possible.
I understand your frustration, and I sincerely apologize for any inconvenience we have caused you.
Kindly note I have requested for the ITB to be sent to me, I should have the finalised report within 48 hours whereby I will touch base with you so can find a suitable outcome regarding this matter.
It is my goal to restore your confidence in our company by solving this problem and preventing it from happening again.
Thank you again, for your honest feedback. I hope to have the pleasure of serving you again in the future.
Reference: EIS Request 153208
Sincerely,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,
MTN South Africa's reply20 Aug 2018, 11:02
Official
Dear Ryan,
Thank you for taking the time to tell us why our service failed to meet your expectations.
We value your business, and would like to address your concerns as quickly as possible.
I understand your frustration, and I sincerely apologize for any inconvenience we have caused you.
Kindly note I have requested for the ITB to be sent to me, I should have the finalised report within 48 hours whereby I will touch base with you so can find a suitable outcome regarding this matter.
It is my goal to restore your confidence in our company by solving this problem and preventing it from happening again.
Thank you again, for your honest feedback. I hope to have the pleasure of serving you again in the future.
Reference: EIS Request 153208
Sincerely,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,
RV
Ryan V's updateReviewer Update
20 Aug 2018, 11:17Thank you William
This morning, between either Ofentse or Mathilda that worked on my query, rep**** to my complaint and sent me the last month's ITB, instead of the dates I requested.
Please could you take this up with them as I seriously question their capability of solving a clients request.
RV
Ryan V's update20 Aug 2018, 11:17
Reviewer Update
Thank you William
This morning, between either Ofentse or Mathilda that worked on my query, rep**** to my complaint and sent me the last month's ITB, instead of the dates I requested.
Please could you take this up with them as I seriously question their capability of solving a clients request.