MTN’s MTN's Poor Service and Lack of Accountability — Still Waiting After More Than a Month.

I was on an MTN HomeConnect month-to-month contract and decided to cancel. I called MTN and was advised to return the device to the store. I did exactly that — the device was checked, found to be in good condition, and accepted.

Not long after, I received an email stating that I was owing MTN. When I followed up, I was told I hadn’t returned the device, which was simply not true. I had to go through the whole process again, providing proof that I had returned it. Only then did they finally confirm receipt.

Even after that confirmation, I received yet another email claiming that I was still owing. The matter was supposedly escalated, and I was told to wait 24 to 72 hours for feedback. It’s now the fourth day since that promise and over a month since I returned the device, and I still haven’t heard anything. Because of this unresolved issue, I can’t even apply for fibre through other, more reliable networks — all because of a debt I’m not even liable for.

This entire experience has been extremely disappointing and frustrating. I did my part, yet I’m the one constantly chasing for updates and explanations. This kind of service is exactly why I chose to cancel my contract in the first place.

Honestly, save yourself the stress and look elsewhere — MTN’s customer service is unreliable and unaccountable.