MTN's Mishandling of Contract Cancellation

I am profoundly dismayed and outraged by MTN's mishandling of the cancellation process for my home internet contract. Despite promptly returning the router as instructed in May 2024, I was appalled to find that my account was debited twice after.

Upon visiting the MTN store to seek resolution, I encountered complete indifference and received no assistance whatsoever. My attempts to contact customer care via email have been met with silence. The level of incompetence and blatant disregard for customer concerns demonstrated by MTN is utterly unacceptable.