MTN'S MIND-BOGGLING INCOMPETENCY AND INSENSITIVITY

My partner died on 11.11.22. I am still receiving invoices addressed to her, and MTN have handed her over to debt collectors twice. I have lost count of how many times I have phoned and emailed their various departments. Today I received an apology for the "inconvenience" and yet another request for me to send the death certificate. This was my response: Your incompetence, and that of customer care, complaints, and complaints management, is shocking to say the least. I HAVE SENT THE ID AND DEATH CERTIFICATE 4 TIMES OVER THE PAST 16 MONTHS, AND YOU HAVE THE CHEEK TO ASK FOR IT AGAIN. And still invoices are being addressed to her. Shame on you all. Please direct all further correspondence to my attorney at wf****** Fiona Nicholson