MTN's level of service and Customer Care = ZERO

I have missed a premium for February 2021. In March 2021 I have paid them via EFT AND they did a double from my account.

I am struggling to get my R789.40 back from them since March 2021. Their Call Centre is useless. I went to the local MTN store and logged a query with them with my proof of payment and the proof that the double debit was collected successfully.

NO Feedback.

Then in the beginning of May they just decided to debit my account and that while they owe me money. When I queried it with them they told me the bank returned my April premium. I went to the bank and the lady from the bank walked with me to MTN to tell them that they didn't return the debit order but that MTN collected a premium on a date which is not my payment date.

The lady who I originally saw at the MTN branch then called their store manager.

I was in tears the first day I saw her, because not just for the fact that they now owe me a premium, MTN just debited my account on every odd day, which is not my Debit Order date and they can't explain to my why.

The manager promised to sort this out.

Once again, I had to mail her every time asking feedback. Every time I get the same response. I will check and come back to you. That never happened.

At the end I got fed-up and called her. She was very annoyed as if I am the one who owes her money.

Up until today, 3 months later I still didn't receive my money back. My complaint which I e-mailed to their complaints department is still not even acknowledged.

Nobody cares and I must just accept the fact that I lost almost R800?

Peter, please help. I am desperate!