MTN's LACK of Service - "Service Suspended"

My MTN contract was coming to an end on 31 July 2018. I had called in the beginning of July to give MTN a month's notice that I do not want to entend my contract, but rather migrate to Pay-As-You-Go (Prepaid). I was instructed that I would need to call on the last day, i.e. 31 July 2018 rather to instruct this - which I did.

Now, about 3 months later, today (Monday, 19 November 2018) my "service is suspended". How did this even happen?? I have been Pay-As-You-Go for the past 3 months so there are no outstanding payments. I have been in contact with the call centre (135) to assist and have been told by Pay-as-you-go department that I'm still under contract and then get transferred to speak to someone from Contract department, only to be told that on their side, I'm on Pay-as-you-go. I also get told by both departments that my number is not accessible anymore. I get informed all of this but I am offered no solution. This is a problem on MTN's system, yet have been offered no help or solution to fix this problem that is caused by MTN. This is such an inconveniece as I am without any communication and am unable to receive or make calls or receive SMS's. I have tried to call the call centre again, however, everytime I enter my cell number, the call gets ended.

I am losing my patience very quickly and am so disgusted with the lack of help that has been offered when this is MTN's fault.

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