MTN's lack of service and rude staff.

MTN has been one of the worst experience of my life.

I app**** for a DATA contract with them in March and got approved and paid an amount of 798zar, broken down as the the prorated amount then and a full monthly fee for the following month. After paying, I received the Sim Card on the 11th of March 2025 and when I got home later that day I tried to connect the sim and it wasn't working.

I called MTN and they advised that I go to the nearest MTN shop as that will speedily connect my Sim and I did the following day and still the Sim didn't work.

I called them again and they told me that now on their side it showed that the contract wasn't completed, and when I asked what that means they advised that their sales team hasn't completed it and it only after completion I'll be able to get Internet and that I should wait for a week maximum for their back office to sort it and they gave me a reference number for that and advised that I should call them back,

A week later I still didn't have Internet and when I called I still got the same answer that they still waiting for their back office team to complete/close the contract and to which they haven't done as yet and when I asked it took so long no one could tell me but rather said a certain individual from back office has the account allocated to her and she hasn't done anything on it.

On the 17th of March afternoon, I wrote on X about this whole situation and I suddenly got a call from the person with the same name name they gave me from back and she said she was going to sort it out and get back to the following day after 2pm.

To this day a full month later she hasn't gotten back to me. When I tried to cancel a few weeks back because of lack of service so I can get my money back, the call center agent told me that they can't cancel my account and refund because the account still shows not completed on their side so in simple terms MTN is holding me hostage and abusing any consumer right I have under the sun.

So please can someone assist me as at this point MTN treats and it's staff treats me like someone who has lost their mind in which they constantly hangup when I call and seek assistance, they don't respond to emails but responds only when I write them on X and they never do anything about my issue.

I explained to them that I cancelled my fibre connection because I move around a lot hence I needed the Sim contract and that I'm now forced to buy prepaid data which is expensive. I also do a lot of work online so I really need them to get done with this, I've paid and they haven't delivered a service they meant to deliver and their very disrespectful with no regard at all to what their actions are causing.

I need my money back or Internet running as soon as possible and compensation for what MTN has put me through.