MTNs Insurance does not deliver....extremely poor service

<p>On 1 November 2016 my cellphone was misplaced in my office. I reported it lost and i placed an insurance claim with MTN Gateway. I was told that i will hear from MTN insurance within a week. A week passed and i did not hear from them. I tried getting hold of MTN Insurance via their helpline but failed to speak to a live person! I re-emailed my claim documents to MTN on the 15th November 2016 and received a replying email that i will hear from MTN within 5 working days. I failed to hear from them and today 24 November 2016, i went to the gateway store and all they were able to tell me is that they have escalated my claim and i will hear from MTN...they were totally unsure how long this will take!!! Is this service? I am paying a healthy monthly premium for my contract and insurance. MTN SUCKS!!!</p>