HS
Herman S

1 reviews | Active since Jan 2013

27 Aug 2019, 19:24

MTN's incompetency is beyond comprehension.

MTN's incompetency is beyond comprehension. Since some weeks ago I started getting two types of messages to my phone and also not just infrequently but almost daily: (1) Thank you for subscribing to Reycreo_monthly at R9.09 per month, and (2) Your MTN Gamer+ Verification code is:1234. Now I have NOT subscribed to any service. Message (1) also says that I can cancel should I wish to by using the *155# facility. Visiting both the MTN Vaal Mall branch as well as in Emfuleni Mall in Vanderbijlpark both advised that I use the *155# facility which off course does NOT work as the following day I get the SAME messages AGAIN. Almost EVERY day of my life I am being harassed by an *********** service provider with *********** advisors who cannot make this time-consuming issue go away. I wish for MTN to pro-actively stop harassment and support of ******** activities that have at goal to ***** subscribers’ funds. I rather don’t want to think of the scale of such active operations that ***** subscribers’ funds and time that is on-going to the public at large on a regular basis.

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Replies (1)
MTN South Africa
MTN South Africa's reply28 Aug 2019, 19:14
Official
Good day

Thank you for your post.
 We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes. 
 Kindly note that the usage is mostly for short messages. The registration of these services is completely voluntary and is activated on the handset.  Therefore, the billing solely gets traced back to the MTN number.
 For more information I will send it via email as all numbers are encrypted hence I am unable to write them on this platform. 


Warm Regards
Zenetta Portia Viljoen
Complaints Management team

Best regards,