MTN's incompetence have landed me in debt I didn't ask for, WHAT A ****!

MTN doesn't want to take responsibility for incompetence and now they want money from me that I don't have.

I had a contract with MTN for about 3 years. Unfortunately I was unable to make payments from last year April to September 2025. I was sent a bill for R8625.28 that included an early termination fee to be made by the 18 of October 2025. I made payment on the 18th of October 2025 and made necessary calls to the Nudebt Collectors including MTN to make sure they knew that payment had been made and sent proof of payment. On 29th October 2025 the MTN consultant informed me that they needed to be cleared by Nudebt Collectors in order to take necessary action with a paid up letter as proof that I was done. After over a month on the 26th November 2025 I called MTN to inform them about receiving my paid up letter and to cancel my contract with them, after speaking to a consultant at MTN, she assured me that she had cancelled my contract and we spoke about moving my contract number to prepaid which she said that she did do after I had mentioned that I would like to keep my number. However my sim card did not work after 72 hours after making the request because it needed to be ricard, I went to the MTN store in Key West Mall to get that done and spoke to the consultant at the store to make sure that there wasn't anything outstanding on my side and she assured me that I was in the clear. I am now receiving calls from MTN and a bill telling me that my account is still active and that I owe R2173.45 to MTN. I do not know how that is possible when I cancelled my contract in November. I'm being told that my account was not canceled but reactivated when I did not request for that. I am now in debt for incomptence that was done on your side and expected to make payment for something I made sure I finished in November. Today the 13th of February 2026 as I type this after calling them yesterday the 12th and emailing them to complain, I am sent a response that my account has been handed over to Nudebt again. Can this matter be escalated to the necessary department because I cannot make this payment and cannot afford for my credit score to be damaged by this. I did what I needed to do but they were unable to solve this matter and now I am suffering. I called to get this solved and no consultant could assist instead I get a slap on the hand for laying a complaint for their incompetence.

I am disgusted by this issue and dread the day I opened a contract with them.