MTN’s incompetence has cost me!

In December 2017 I discovered a ********** account had been opened in my name with MTN. I reported it immediately to MTN and sent the requested documentation including an affidavit and certified ID. I heard nothing more from MTN and assumed the ********** account had been closed or blocked. Five months later I get a call from debt collectors saying I owe R64 000 to MTN. I realized immediately that MTN had clearly not done a proper investigation into the matter, either because they are *********** or *******. I had to get an attorney to ensure MTN did a proper investigation as I was completely powerless in the situation. My name was cleared and the account was found to be **********. This was an incredibly stressful situation and can happen to any South African. I believe MTN should cover my legal costs because it was their responsibility to do a thorough investigation which they clearly did not do. I have had to pay for their incompetence. When I emailed their legal department they simply ignored me. MTN should pay for their mistakes instead of leaving vulnerable South Africans to have to fork out money to defend themselves against their ineptitude.