MTNs Incompetence and poor customer service

I have had an uncapped month-to-month home internet with MTN since 2023 and have consistently paid my account between the 25th and 28th of every month without fail and even added an additional 5G unit. Despite this, on the 2nd of July, my internet service abruptly stopped on the uncapped device, while the 5G unit continues to function properly.

When I contacted MTN, I was initially told that my device was non-functional due to late payment. They then confirmed a credit of R900 on my account but still claimed that internet had not been allocated to my device. How can this be possible when one unit is not working, I have always paid my account in advance, and you owe me R900?

I have spoken with at least 10 consultants, and only one of them bothered to escalate my query. The waiting time to speak to a consultant exceeds 10 minutes, and often, the call is dropped while waiting for assistance.

This situation is completely unacceptable.