MTN's incompetence

Dear hellopeter,

My contract with MTN South Africa started in 2008, all was well until September 2020. My phone stopped taking outcalls and messages. I reported the matter to MTN and was issued a reference number ***. I had to be the one calling to enquire about how far they were with the matter and I was told all sorts of excuses, one of them was that the migration that is taking place at MTN has tampered with their systems. My business has suffered tremendously during these crucial virtual communication times, while I am billed for something that I am not using.

I struggle to understand how a company of that magnitude fails to solve this.

Your prompt intervention will be highly appreciated.

Regards, Refilwe Lekota MTN Contract Holding name is High Games Business Enterprise Contract Mobile Number: ***