MTN's incompetence

Reported ***** on my account on 7 June. Mtn's action -SYSPEND MY ACCOUNT and allow the ***** to continue. Tbey DO NOT answer emails and when you phone to speak to a senior you are told to speak to the relative department or you are invariably cut off. It is now 7 weeks with no word from them and atvthe end of June the ***** was over R10 000. A most frustrating company to feal with