Mtn's incompetence

I have emailed mtn for the past 3 months but they do not respond nor assist. Instore mtn staff do not listen to my problem and do not assist me.

In the past 3 months from 09 Jan 2025 to date, mtn has rica barred my account. Mtn does not assist to unban the sim, I have been through 3 sim swaps and now an esim, mtn advises during activation they made a mistake, but do not come back to my emails in order to correct this. They state I must call 135, which I cannot do as my sim is barred ( I know right).

I have sent upwards of 20 emails in the space of 3 months pleading to mtn to assist me with this error. I am on contract and at this point I am paying mtn for services that I do not recieve.

With every sim swap I had to wait to 48 hours for nothing to happen, recently they swapped my sim to an esim and asked me to wait from Friday to Monday and the problem would be solved. This was not the case as the sim is still barred.

Mtn customer services is shocking and at this point they're *****ing my money as I receive nothing from mtn. (Feel free to ask for the mails amd screenshots for proof of mtns lack of assistance)