MTN's Inaction Is Protecting ****mers, Not Customers.

I am extremely frustrated and disappointed with MTN. My mother's cellphone number was hijacked, most likely through a *****ulent SIM swap, and ****mers have been using her number and WhatsApp account to impersonate her and **** people.

We immediately went to the MTN branch for help. Instead of treating this like the urgent ***** case that it is, they simply sold us a new SIM card, which didn’t help at all. We’ve spent money traveling back and forth to the branch, made countless phone calls, and followed every instruction they gave us, yet four full days later, we still don’t have access to the number.

MTN keeps telling us to “wait 2 hours” due to “system delays,” but during that time, ****mers are actively de*****ing people using her name. MTN has made no real effort to secure the number, investigate the SIM swap, or assist us in taking back control.

We have been loyal MTN customers for years. It’s deeply disappointing that, in a time of crisis, your systems protect the ****mers more than your real paying customers. It’s starting to feel like MTN is working with these ********s, how else do you explain the delays and lack of urgency for such a serious matter?

This situation has caused emotional distress, financial loss, and serious reputational damage.

MTN, your negligence is enabling *****. If this is not resolved, we will escalate this to ICASA, the police, and even seek legal action. Enough is enough.