MTN's ********** upgrade ****.

I have been a loyal MTN customer for close on 27 years. I received notification on my phone that my contract was due for an upgrade on 1 November 2021. I am a medical doctor and closed my rooms to do the upgrade at the MTN shop in Brooklyn mall Pretoria. Due to Covid restrictions, intermittent IT failures and a lack of staff I queued for about 45 minutes before being assisted. I was then put through a series of security questions for close to 10 minutes, which I did not mind doing. When I was finally asked what I needed, and I rep**** that I came for an upgrade I was told that I only qualify for an upgrade in January 2022. I showed the consultant my message from MTN on my smartphone and was informed that I would have to pay for two contracts should I wish to upgrade on 1 November 2021. I was old that this is MTN policy!!

I calculated that I have paid close to R500 000 in fees to MTN in my 27 years of being a loyal customer. I believe that it is a ********** **** to send customers upgrade messages and then charge them double when they respond in good faith.