MTNs' ********** behaviour

After multiple attempts to cancel an upgrade that was done on my account, without me approving the upgrade, I am still paying for a contract I did not want. I phoned MTN to find out IF I WAS ELIGIBLE FOR AN UPGRADE AND WHAT PHONE I WOULD BE ABLE TO UPGRADE TO on my secondary account. Multiple conversations were had, but at no point did I confirm that I wanted the upgrade done. We were discussing the handset options and costs - NOTHING ELSE.

I have now spoken to various people and the issue has still not been resolved. The second last agent I spoke to confirmed that she could see a record of my enquiry and the fact that I phoned back and confirmed that I did not want to continue with the upgrade. She also said that she can see that the upgrade was still done after that phone call I made.

Over and above this a handset was apparent sent out. I have no handset, don't want nor did I ask for the upgrade to be done but I am paying over R500 a month because MTN decided to do their own thing.

These large companies with their pathetic service and bad attitudes are really getting old now. I have my main contract with MTN and I have had it with them for over 10 years, but I am going to stop using people who are clearly doing ********** activities on their customers' names and then offer limited to no help to resolve the issue.

Pathetic!