MTN’s Failure to Process Contract Cancellation & ******** Billing

I am extremely dissatisfied with MTN’s handling of my contract cancellation. - My contract expired in October 2025, and I submitted written cancellation notice more than 20 business days before expiry. - Despite multiple escalations, MTN failed to provide proof of cancellation, failed to process my request, and ********ly debited my account for an additional month after expiry. - This is an administrative failure on MTN’s part, not mine. I now demand: - Written confirmation that my contract is cancelled effective October 2025. - A full refund/credit for the ******** debit taken in November. - Transparency through a copy of internal notes/records relating to my cancellation request.

MTN’s own Code of Conduct requires billing disputes to be resolved within 14 days, and prohibits continued billing on disputed amounts. MTN has ignored this obligation.

I have documentation proving my valid notice and the ******** debit. Unless resolved immediately, I will escalate further to the Ombudsman and media.

This experience reflects poor customer service, lack of accountability, and disregard for consumer rights.