MTN's doesn't want new business

MTN shouldn't advertise products if they're gonna be reluctant to sell it to you. I purchased one of their black Friday specials online & everything was approved. Upon delivery, a biometric authentication was done which was very inconvenient, firstly they're delivering during working hours & the biometric devices have very slow network & couldn't do the job. The delivery guy went back with the package. 20 minutes of my time wasted. Mind you I had my original ID, the copy & proof of residence. But that wasn't enough. MTN didn't have the decency to follow up to inform me of the way forward. I had to do the follow up call only to deal with either clueless consultants who keep transferring me from one department to another or rude ones who blatantly tell me that "it's not their job to help me with my request". This is the worst customer experience. If MTN doesn't want new business,they must say so to new clients instead of making it a living hell to try buying their products.