WK
Wasim K
1 reviews | Active since Mar 2018
21 Mar 2018, 19:15
MTN's Dissatisfactory Service
Hi.
I am highly disappointed in the service that MTN has provided me today.
I called MTN's customer care regarding my recent problem I encounted whereby my cell number was continously being subscribed for services without my knowledge. These services are being billed per day to which I am 'subscribed'.
With great concern I contacted MTN to notify them of this problem hoping, that being the 'Bozza' network that they claim to be, they would assist.
However, to my surprise the consultant was only willing to cancel the services that my cell number was currently subscribed to and unwilling to investigate the matter further. He went as far as saying that it is impossible for my cell number to subscribe to services without my knowledge.
This matter is of deep concern to me and I feel that MTN did not reciprocate such concern. It disheartens me, after so many years of being a loyal customer, to think of now cancelling my contracts with MTN.
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Replies (2)
MTN South Africa's replyOfficial
22 Mar 2018, 00:32Thank you for your post.
We sincere apologized for any inconvenience incurred.
We cannot pick up any content usage on cell ***, the account is not billed for any content usage. We have rechecked the details for this and cannot pick this information up on the cell number.
Kindly be advised that any services used on the sim card will be charged to the account, content services is not a MTN service and from our side we cannot activate this, content service can only be activated by the user of the handset. MTN do not credit the account for any content charges.
Please not that content charges are when you downloading information from your Internet or device commercial adverti*****t to your handset.
Please note we cannot assist you with the break down for the content charges because this is not a MTN service and we do not work on outside company systems.
You may use the following USSD code to block the content service providers: *141* 5 # select option written content billing.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
MTN South Africa's reply22 Mar 2018, 00:32
Official
Thank you for your post.
We sincere apologized for any inconvenience incurred.
We cannot pick up any content usage on cell ***, the account is not billed for any content usage. We have rechecked the details for this and cannot pick this information up on the cell number.
Kindly be advised that any services used on the sim card will be charged to the account, content services is not a MTN service and from our side we cannot activate this, content service can only be activated by the user of the handset. MTN do not credit the account for any content charges.
Please not that content charges are when you downloading information from your Internet or device commercial adverti*****t to your handset.
Please note we cannot assist you with the break down for the content charges because this is not a MTN service and we do not work on outside company systems.
You may use the following USSD code to block the content service providers: *141* 5 # select option written content billing.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
WK
Wasim K's updateReviewer Update
22 Mar 2018, 08:14Hi Alice
Thank you for your response. You say that "content service can only be activated by user of the handset". As stated in my initial publish, I do not activate any services intentionally or unintentionally. These services are sometimes activated in the early hours of the morning and I only see the SMS when I wake up. This has been going on for sometime and I have been monitoring it. Sometimes I don't even get an SMS I only see services has been activated when I dial *141*5#.
Also, as mentioned above the consultant cancelled all services for me but this was the maximum that he could help me with.
Having to constantly keep on cancelling services that I, myself, had not subscribed to is extremely frustrating. Together with this nuisance, it is a cost that I will incur. I am raising this concern as I feel that there could possibly before ********** activities happening on my numbers.
I would highly appreciate it if this could be investigated further.
Regards
WK
Wasim K's update22 Mar 2018, 08:14
Reviewer Update
Hi Alice
Thank you for your response. You say that "content service can only be activated by user of the handset". As stated in my initial publish, I do not activate any services intentionally or unintentionally. These services are sometimes activated in the early hours of the morning and I only see the SMS when I wake up. This has been going on for sometime and I have been monitoring it. Sometimes I don't even get an SMS I only see services has been activated when I dial *141*5#.
Also, as mentioned above the consultant cancelled all services for me but this was the maximum that he could help me with.
Having to constantly keep on cancelling services that I, myself, had not subscribed to is extremely frustrating. Together with this nuisance, it is a cost that I will incur. I am raising this concern as I feel that there could possibly before ********** activities happening on my numbers.
I would highly appreciate it if this could be investigated further.
Regards