jj
juanita.grobler juanita.grobler
1 reviews | Active since Mar 2016
02 Jan 2019, 14:44
MTN'S DEBT COLLECTORS HARASSING ME FOR PRESCRIBED DEBT
I had an account with MTN which prescribed years ago already
Now, I am being harassed by their collection agency MBD Inc. at work. They harass me trying to recover debt which I can only assume has been sold to them by MTN which we all know is *******. If the debt was not sold, I need MTN to contact their very unprofessional and harassing debt collectors and instruct them to stop calling me regarding a prescribe debt. If I do not receive an answer today still, I will report the above matter to the ombudsman.
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Replies (6)jj
juanita.grobler juanita.grobler's updateReviewer Update
03 Jan 2019, 14:23Please note that no communication received from MTN with regards to this matter.
This will now be reported to the ombudsman.
jj
juanita.grobler juanita.grobler's update03 Jan 2019, 14:23
Reviewer Update
Please note that no communication received from MTN with regards to this matter.
This will now be reported to the ombudsman.
MTN South Africa's replyOfficial
07 Jan 2019, 13:51Good day
Thank you for your post.
Kindly provide us with your ID number so we can investigate further.
Kindly provide us with your ID number so we can investigate further.
Warm regards,
Mazwi Zuma
Complaints Analyst
Mazwi Zuma
Complaints Analyst
MTN South Africa's reply07 Jan 2019, 13:51
Official
Good day
Thank you for your post.
Kindly provide us with your ID number so we can investigate further.
Kindly provide us with your ID number so we can investigate further.
Warm regards,
Mazwi Zuma
Complaints Analyst
Mazwi Zuma
Complaints Analyst
MTN South Africa's replyOfficial
08 Jan 2019, 11:26Good day Juanita,
Please note I have tried to call you again today, but you were not available on your contact number.
Warm regards,
Mazwi Zuma
Complaints Analyst
Please note I have tried to call you again today, but you were not available on your contact number.
Warm regards,
Mazwi Zuma
Complaints Analyst
MTN South Africa's reply08 Jan 2019, 11:26
Official
Good day Juanita,
Please note I have tried to call you again today, but you were not available on your contact number.
Warm regards,
Mazwi Zuma
Complaints Analyst
Please note I have tried to call you again today, but you were not available on your contact number.
Warm regards,
Mazwi Zuma
Complaints Analyst
jj
juanita.grobler juanita.grobler's updateReviewer Update
28 Jan 2019, 16:34Mazwi Zuma
Please advise the status on this matter
I have send the requested information to you in order to proceed with your investigation on the 11th Jan and until now no response received. MBD still contacting me for prescribe debt
jj
juanita.grobler juanita.grobler's update28 Jan 2019, 16:34
Reviewer Update
Mazwi Zuma
Please advise the status on this matter
I have send the requested information to you in order to proceed with your investigation on the 11th Jan and until now no response received. MBD still contacting me for prescribe debt
jj
juanita.grobler juanita.grobler's updateReviewer Update
14 Feb 2019, 23:13Please note that this matter is now escalated to the Ombudsman for further investigation as no response is received from MTN regards to this matter and MBD still harassing me daily for Prescribe Debt.
jj
juanita.grobler juanita.grobler's update14 Feb 2019, 23:13
Reviewer Update
Please note that this matter is now escalated to the Ombudsman for further investigation as no response is received from MTN regards to this matter and MBD still harassing me daily for Prescribe Debt.
jj
juanita.grobler juanita.grobler's updateReviewer Update
30 Sept 2019, 19:44So now I have given MTN the information they needed, and today is the 30th September 2019 and still no word from MTN regarding my Prescribe letter. MBD still contacting me at work, and when I inform them that the debt has prescribe they put the phone down!! So unprofessional. Will never use MTN service again at all, even if its the only service available!! This is really shocking to see the service you receiving from a huge Service provider like MTN.
jj
juanita.grobler juanita.grobler's update30 Sept 2019, 19:44
Reviewer Update
So now I have given MTN the information they needed, and today is the 30th September 2019 and still no word from MTN regarding my Prescribe letter. MBD still contacting me at work, and when I inform them that the debt has prescribe they put the phone down!! So unprofessional. Will never use MTN service again at all, even if its the only service available!! This is really shocking to see the service you receiving from a huge Service provider like MTN.