MTN'S CUSTOMER SERVICE IS ****!

I added a bundle of 2gb onto my contract on the 20th of March 2018 and I was told that this should be loaded immediately however it has taken 24 hours due to a network, I finally called in and was told it would take 72 hours to have my data loaded as this needed to be escalated as the issue out of their hands. I then added 100 mb through as an experiment and it worked. I asked the consultant to remove any charges associated with the first 2gb bundle and then load it again so I can use my phone and I was told this also needs to be escalated, for another 3 days

I have spoken to 3 different managers who think it is okay to come onto the phone and confidently tell a paying customer that they're unable to help me. Is this what they train their consultants to say over the phone too? that there's nothing I can do to help. I had to tell the manager which resolutions they should be recommending to me and he still refused to help. their customer service has been absolutely appalling. I make money using my phone and I have a week's worth of business due to this. I'm only simply asking for data. that I actually pay for!!

The next time I call in, I will demand an ops maanager!