MTN's customer (don't) care

My mother (84 years old) upgraded her existing contract at MTN Newcastle Mall, including a new handset, on 6 Dec. A sim swop was requested for the new simcard. Consultant: Brendan Mathew Pillay. Up to now, 14 Dec, the simcard is not yet working.

We tested the new handset with a working simcard, and it works, Obviously the sim is faulty or the activation incorrect. After numerous calls to MTN support and visits to the Newcastle Mall and Majuba Mall MTN shops, the situation is still the same.

Everyone at MTN insists that the sim activation was done, and therefore the problem is not their responsibility. In the mean time two frail elderly people are paying for a desperately needed service they are not receiving.

Shame on you MTN!!!