LM
Lazola M
1 reviews | Active since Feb 2018
21 May 2018, 17:13
MTN's consultant mislead me
In April I did an upgrade with MTN and a consultant named Jack assisted me, and after I had asked him several times what my new billing would be, assured me that the new contract amount is what I'll be paying. Today I called in to get the exact amount only to be told a different story. I was on the line for over an hour being sent from Pillar to post with no one wanting to take responsibility. I was told I needed to speak to the consultant, kanti is MTN run by one person. Why can't I be assisted as quickly as they wanted me to take the upgrade?
I am really irritate right now
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Lazola M's updateReviewer Update
22 May 2018, 12:44I am very very upset right now and I feel MTN is taking me for a ride. After being told I will receive a phone call from Jack the consultant which never happened, I decided to call back. I spoke to Pretty who told me more shocking news, that I'm being billed for a 1G recurring which I know nothing about, secondly Jack didn't sell me the 8G (4 anytime & 4night time) as per our telephone conversations, instead he sold me 2G. To top it all, this Jack person is not even calling me back. I need someone to CALL ME before I go crazy
LM
Lazola M's update22 May 2018, 12:44
Reviewer Update
I am very very upset right now and I feel MTN is taking me for a ride. After being told I will receive a phone call from Jack the consultant which never happened, I decided to call back. I spoke to Pretty who told me more shocking news, that I'm being billed for a 1G recurring which I know nothing about, secondly Jack didn't sell me the 8G (4 anytime & 4night time) as per our telephone conversations, instead he sold me 2G. To top it all, this Jack person is not even calling me back. I need someone to CALL ME before I go crazy