1 reviews | Active since Sept 2015
MTN's Broken Promises on Hello Peter...
My previous review/complaint on 10 Jun 2019 at 14:49, was rep**** to the next day by Zenetta Portia Viljoen, Complaints Management team. After 2 weeks I am still waiting...
"Good day. Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points. We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention. The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward. Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you."
That is the last I heard from MTN. They have not tried to contact me on my MTN number, via email, nor any other way.
What is going on!?
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
As per our telephonic conversation, I will use the migration form you have sent through to me do a follow up and revert back to you with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm Regards
Zenetta Portia ViljoenComplaints Management team
Best regards,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
As per our telephonic conversation, I will use the migration form you have sent through to me do a follow up and revert back to you with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm Regards
Zenetta Portia ViljoenComplaints Management team
Best regards,