NS(S

1 reviews | Active since Mar 2009

16 Aug 2018, 15:46

MTN's Broad day light *******

Item: MTN South Africa
Rating: 1
Author: Nomwelase Skenjana (nee Silwana)

I have never seen this level of poor service and broad day *******. I terminated my contract on expiry and MTN failed to action. On numerous reminders I was told that the billing will be reversed and to my surprise now I am quoted fees that are applicable on termination. What fees are applicable on terminated a contract that has fully served its term. South Africa needs service providers with morals.

Helpful (0)

Replies (4)

MTN South Africa's replyOfficial

17 Aug 2018, 06:14

Good day Nomwelase,

Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.

Please note that your line has been moved to prepaid. However, all amounts prior to you moving to prepaid needs to be paid. The amount outstanding on your line is R492.52.

Kind regards,

Ishie.

Complaints Management Team.

Best regards,

MTN South Africa's reply17 Aug 2018, 06:14

Official

Good day Nomwelase,

Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.

Please note that your line has been moved to prepaid. However, all amounts prior to you moving to prepaid needs to be paid. The amount outstanding on your line is R492.52.

Kind regards,

Ishie.

Complaints Management Team.

Best regards,

MTN South Africa's replyOfficial

17 Aug 2018, 06:14

Good day Nomwelase,

Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.

Please note that your line has been moved to prepaid. However, all amounts prior to you moving to prepaid needs to be paid. The amount outstanding on your line is R492.52.

Kind regards,

Ishie.

Complaints Management Team.

Best regards,

MTN South Africa's reply17 Aug 2018, 06:14

Official

Good day Nomwelase,

Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.

Please note that your line has been moved to prepaid. However, all amounts prior to you moving to prepaid needs to be paid. The amount outstanding on your line is R492.52.

Kind regards,

Ishie.

Complaints Management Team.

Best regards,

NS(S

Nomwelase Skenjana (nee Silwana)'s updateReviewer Update

17 Aug 2018, 06:21

The question is why am I liable to pay when you have dropped the ball. I received positive confirmation from MTN in June that my number has been moved only to find it was not done. Can you explain what the R187 invoice is for. I called your offices when I first raised this and I was told it will be reversed. Again that is engaging in bad faith.

NS(S

Nomwelase Skenjana (nee Silwana)'s update17 Aug 2018, 06:21

Reviewer Update

NS(S

Nomwelase Skenjana (nee Silwana)'s updateReviewer Update

17 Aug 2018, 08:26

From: Retentions [mailto:***] Sent: 15 June 2018 03:53 PM To: Nomwelase Skenjana Subject: Re: *** [#***9] Good Day, Mrs Skenjana Please be advised that cell phone number *** has been migrated to MTN Prepaid. Please allow 2 to 24 hours for activation. Once Activation is successful, you will receive a SMS Notification. NB: Outstanding account balance R759.97 Best regards, Matlakala Tefu MTN Retentions Reference Number: ***9

NS(S

Nomwelase Skenjana (nee Silwana)'s update17 Aug 2018, 08:26

Reviewer Update