MTN's blatant theft
My 24 month contract expired 1 July 2017 to which I gave more than 2 months notice to cancel. Cancellation reference number 251 249 182. My wifes 24 month contract expired 8 Aug 2017 to which I gave 3 months notice to cancel ref # 251 365 183. I have have it in writing here on hellopeter where MTN's Willem Loots assures me that the contracts have been cancelled, but eversince Mtn has been deducting money from my account, and on 31 Aug 2017 they stole another R991.81 from my bank account which is even more than both accounts put together. 30 Sept and MTN stole another R872.03 from my account. Cancellation reference numbers 251 249 182 and 251 365 183 Account numbers: A ********** and A ********** For numbers: ********** 659 and **********
Good day Ferdinand,
Thank you for your post.
According to our records this matter was dealt with by Gillian Jacobs. See response below.
Should you need any further assistance please write back to us again.
Hi Ferdi
We are sorry to have disappointed you with our service and would like to assure you that it is not our intention to dissatisfy our customers.
Please be advised that the contract have been cancelled and the last debit order was 30-09-2017. also be advised that Mtn debit orders runs a month in arrears. So when the contract is cancelled the last debit order still needs to go off.
Kind Regards
Gillian
The Social Media Team
1 sec agoAdd tags
Closed by user 'Gillian Jacobs' on 03/10/2017 at 06:36:15
Elapsed time to completion: 0 day(s), 0 hour(s) and 0 minute(s)
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,
Good day Ferdinand,
Thank you for your post.
According to our records this matter was dealt with by Gillian Jacobs. See response below.
Should you need any further assistance please write back to us again.
Hi Ferdi
We are sorry to have disappointed you with our service and would like to assure you that it is not our intention to dissatisfy our customers.
Please be advised that the contract have been cancelled and the last debit order was 30-09-2017. also be advised that Mtn debit orders runs a month in arrears. So when the contract is cancelled the last debit order still needs to go off.
Kind Regards
Gillian
The Social Media Team
1 sec agoAdd tags
Closed by user 'Gillian Jacobs' on 03/10/2017 at 06:36:15
Elapsed time to completion: 0 day(s), 0 hour(s) and 0 minute(s)
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,