MTN's "black friday" deal a nightmare

I purchased 2 "Black Friday" specials from MTN on their 24 month data contract for R199pm for 20GB data. I took out these contracts at the Woodmead store. To my surprise in December MTN billed my account for R523.18 per contract, January an amount of R448.93 and in February an amount of R222.99.

I have been querying this account from 2 January 2018 and have been sent from pillar to post between the store, head-office and the call center. I have been promised on numerous occasions that my refund is due and will be processed but with no success.

It seems that this is MTN's tactic to lure its customers to take out contracts and invoice them for more than double the contracted amount. This is ************ behavior of a corporate .

I have given MTN ample opportunity to correct and refund the difference, if this cannot be done, kindly cancel this contract without penalties.

I have been dealing with Anna Reichert from the woodmead store who has logged the refund and admitted that MTN has incorrectly billed the account.