MTN’s Billing Nightmare

MTN’s Billing Nightmare – R17,000 Debt, No Help, No Accountability

I am beyond frustrated with MTN’s complete lack of service and accountability. I was told by a consultant at the Vanguard Mall branch that I could pay two contracts under one account. Later, I lost my phone and tried to do a SIM swap, only to be told my account was handed over because I “didn’t pay” the second contract — even though I was paying monthly and wasn’t informed of any issue. Now I’m being told I have to pay the full R17,000 outstanding on the second contract, all at once, unless I speak to MTN’s legal department — but every number I’ve been given either doesn’t go through, is unclear, or leads me in circles. No one is helping me settle this debt so I can move on. All I want is to pay what I owe in a reasonable way and resolve this mess, but MTN’s customer service has been nothing but rude, inconsistent, and unhelpful. Can someone at MTN who actually has authority please contact me to resolve this urgently?