MTN'S BAD SERVICE STAFF INSTORES

The Service at the MTN Rosebank Mall Store is terrible. I wanted to top up with International airtime, the lady Julia Serumula did not know how to do that - so she told me to call from my phone customer Services, who then explained to her how to do it! Needless to say she still could not do it for me? Next I asked her what contract I was on, she said that I should have a copy of my contract!, As she again did not know how to look that up!!!! 35 minutes later I walked out of the store with no top up and appalled at the lack of knowledge the staff have. Why does MTN employ such entitled staff, who are downright rude, and clearly not interested in their jobs?? There were 4 woman sitting at the desks whilst I was there, all unhappy and acting like the customers where beneath them Outrageous- my son asked one of the other ladies a question- do you know she did not even look at him once during the interaction which again was "I cannot help you. "