MTN's bad service

So I did an upgrade of my contract last Tuesday, with someone called Gabo at the MTN direct store. The contract was successfully upgraded (I have received SMS's and been given notice of the airtime, data and SMS allocated to the number) But there has been no news of the new handset... I phoned in on Friday, and spoke to a lady who promised to email him and get him to phone me back.... Nothing happened till yesterday... I sat on the phone yesterday for a hour...spoke to 4 different people...but no-one can help...except it seems the mysterious and elusive Gabo... So one of the ladies emailed him AGAIN yesterday... I put this on MTN's Facebook page yesterday...which was of no help (I just got another number to phone and then someone to transfer me to another number where I had to sit and wait for over 15mins...) So i tried again today: Spoke to Nimita Reddy No one can help directly (except Gabo...he must be really such an important guy this!!!???). So she was going to email him (and his supervisor) to contact me...So I must wait again... By the way MTN, you'll dont reply to your inbox messages...so please remove the "Typically responds instantly" Your service is the worst I have received from ANY COMPANY EVER...