MTN’s Awful BILLING & CUSTOMER Services

Im so disgusted with MTN! The double debited me for apparently a payment that did not go through 1 January 21 – Which is absolutely FALSE! I proofed it with a bank statement!

BUT to get hold of them is the most impossible task in life.

EVEN when a MTN employee phones them from an MTN store in Bedford Centre it takes about 30 minutes to get through & then you get transferred again & you hold for another 30 minutes! ( & Apparntly thats just how MTN always work - employess told the CEO & nothing happens)

ABSOLUTELY Unacceptable in terms of SERVICE. They are becoming worse than most government departments.

Because of that I had then 2 other debit orders that did not go off & I get messages from my bank. I had to take the time & effort to get this corrected with the other companies & that takes a lot of personal time.

MTN WHO PAYS ME FOR ALL MY COST THAT YOU CAUSED Nevermind reimbursing me- all just because of some careless employee working for you? DO YOU ACTULLY CARE ABOUT SERVICE. Time that you get fined here is SA as well, why must we as citizens always suck up terrible service because we don’t really have choice?