Mtn's applications dept should be shutdown

Whilst fervently searching for a contact number for Mtn's online application vetting dept I stumbled upon a ridiculous amount of posts about my very issue, so due to the fact the responses are private I figured my best shot at actually getting any assistance would be to also publicly complain about Mtn's disgustingly putrid service.

I app**** online, received incessant back to back calls until I was able to answer only to be told the call was being recorded for bull**** purposes blah blah and asked if I could be asked a few questions to see if I qualify...I answered....I was pre-approved and apparently granted quite a large amount of credit... The consultant even asked if I'd like additional products added to my current application. I declined and stated I'd rather just have my application approved as opposed to adding on resulting in it being declined. I completed the entire application and to avoid the very thing that happened I made a point of asking so is this approved and done or after I forward my documents could it be declined and i was told "it is done you will receive your phones in 7-10 or actually 3-5 working days the only thing that is keeping you from receiving your phones is you we sending your docs"....

Oh well, I sent docs requested receipt confirmation thereof to be certain all was in order and of course due to what I was reassured of by the consultant I proudly and excitedly told my kids the fantastic news only to receive a SMS 2 days later stating unfortunately I did not meet mtns criteria and my application has been declined with no reason nor any contact info for me to at least be able to make enquiries!

I checked my credit report... No defaults, no judgements therefore no reason for mtn declining, so can someone/anyone please help me or at advise me of how I can get this resolved as quickly as I was pre-approved, approved and declined by mtn!