MTN's appalling service to deaf client

The level of MTN"s customer service is so unbelievably appalling, especially around what deems to be poor or non-existent diversity training for their staff when servicing deaf clients.

It has been exactly 9 months since my deaf brother's phone got disconnected from the MTN network. This following him losing his job and asking to convert the expired contract to prepaid option so he can keep his number functional while he looks for another job.

The story we get told everytime we visit the Mokopane branch is that they don't know what is happening and that the matter has been referred to head office!!

9 Whole Months Down The Line! No consideration whatsoever that he could have lost several opportunities of employment due to this incompetence!!

It is seriously disheartening that an organization of such magnitude and stature segregates certain members of the public who are not always in a position to fairly fend for themselves due to their disabilities...wow!