MTNs Appalling customer service

I have been using the MTN network for over 18years and the past year has been the worst. I upgraded my contract on a n agreement that first 2 months would not be debited. They debuted me first month and I am still (7months later) waiting for them to credit my account for that. As a service provider, I have had to contact them regarding my contract, even though they are very quick to suspend my contract. I spoke to the rudest women today which has now solidified my decision to cut ties completely with MTN. after almost 20years of loyalty, the quality of service received every month since January is appalling.

I hope this ultimately opens managements eyes to the disappointing service given by both call centre agents and MTN ****arney consultant Cornellson