1 reviews | Active since Jul 2019
MTN's a *****
MTN is the most unprofessional service provider. I have loaded 100MB on my phone yesterday and took a 2 hour map, NOT touching my phone and MTN stole the whole 100MB. When I called MTN to ask ***? they claim that I was on the internet while I was sleeping.... Sleeping... after I totally lost it over the phone, I was informed that they will look into the matter and mark it as priority and will forward me an e-mail claiming that I was searching on the internet while I was sleeping (pathetic). I have not received any e-mails. No manager has called me as promised. I am switching to another network provider. Take my advice and STAY AWAY FROM MTN as far as possible. They are unprofessional, pathetic and they are ******* *****'s who cannot keep any promise.
Thank you for taking the time to tell us why our service failed to meet your expectations.
We value your business and would like to address your concerns as quickly as possible. I understand your frustration, and I sincerely apologize for any inconvenience we have caused you.
As per our telephonic conversation, I have escalated your query to the support team. Feedback will be provided as soon as possible.
Warm regards
Jessica
MTN Complaints Analyst
Best regards,
Thank you for taking the time to tell us why our service failed to meet your expectations.
We value your business and would like to address your concerns as quickly as possible. I understand your frustration, and I sincerely apologize for any inconvenience we have caused you.
As per our telephonic conversation, I have escalated your query to the support team. Feedback will be provided as soon as possible.
Warm regards
Jessica
MTN Complaints Analyst
Best regards,
I tried calling you, unfortunately there was no answer.
Please may I request for you to email me the Capitec bank statement showing the purchase of the 100MB data, as we do not have any record on the system of it being loaded on the 14-07-2019.
Please email the statement to ***
Warm regards
Jessica
MTN Complaints Analyst
Best regards,
I tried calling you, unfortunately there was no answer.
Please may I request for you to email me the Capitec bank statement showing the purchase of the 100MB data, as we do not have any record on the system of it being loaded on the 14-07-2019.
Please email the statement to ***
Warm regards
Jessica
MTN Complaints Analyst
Best regards,
