1 reviews | Active since Jun 2016

08 Apr 2018, 21:52

MTN's 8 DAY SIM SWOP STILL NOT DONE.

I am so amazingly angry to the extreme regarding a sim swop with mtn and it is disgusting after 8 days trying to perform a sim swop and on my day 8 still to have a negative impact is bad I have provided affidavis and my id copy wasn't good enough as it was altered to be said that I tampered with it **********ly and my id cards copy wasn't good enough, u the officially go for a new affidavit as my previous id was certified u sent it via email and they said my date stamp was changed with a pen then I go and have my id certified again today, tonight actually, and they tell me finally AGAIN the dates need to be the same 8 days later it is bad. Service with mtn is not okay it is a waist of all your time and effort and money and not one time not once did they say after saying we will process this sim swop after we receive these documents that they will give me a call to confirm it had been received instead they offer to terminate the phone call if u become a irritated client I just wish to have my number back and to port it to another network like vodacom as they have and amazing system once your calk gets disconnected its automated system calls it's clients with immediate effect the number ********** 996 has still not been sim swopped and I have all the emails to prove this it's bad very bad. I actually didn't want to rate them a 1 star its that bad.

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Replies (1)
's update09 Apr 2018, 23:01
Reviewer Update
Its actually not for a contract sim swop it is prepaid and just so BTW it has been 9 days and I'm still waiting for my sim swop to be processed the affidavit and id copy (certified) has been sent to MTN consultants and team managers but its still no sim swop and for a complaints manager you read very wrong but I'm used to the treatment with MTN STAFF you guys are worst at customer services you make it inexistent as its great service BT its NOT.