1 reviews | Active since Jul 2018
Mtnplay on Vodacom contract.
MTNplay on vodacom contract. I did not subscribe to any wasp service on mtnplay and this morning at 2:20 I receive 2sms to tell me that I was. How can I cancel this subscription that I did not subscribe to? Because the *464*970# does not work just gives a error. Please advice what to do.
Good day Niel,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that we cannot remove the charges from you line as the code we issue out for cancellation of these charges have been allocated to MTN lines only. The charge needs to be cancelled via vodacom as they have their own set of codes.
Kind regards,
Ishie.
Complaints Management Team.
Good day Niel,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that we cannot remove the charges from you line as the code we issue out for cancellation of these charges have been allocated to MTN lines only. The charge needs to be cancelled via vodacom as they have their own set of codes.
Kind regards,
Ishie.
Complaints Management Team.