MTN/PINNACLE MARKETING

I have been a client of MNT since May 2014, its my first time going through the claims process and have been let down terribly by MTN as well as Pinnacle Marketing, I was unfortunately ****** on 14 November 2019 of my iPhone 7plus, the delay in process began when the MTN Wonderpark branch failed to give the correct process to start my claim, I did however manage to get the ball rolling. Though my claim has since come to a hold as MTN customer care has failed to review my claim for the pasted two weeks, I've had to call in every two days to get a progress report on my claim. On the 11 November 2019, I called MTN and was informed that my claim was reviewed at long last, but it was discovered that incorrect information was captured on the claim and the entire process has to be started over again, I was told by the consultant that the resubmission would be handled with urgency, though no specific time frame was given to me. I called MTN customer care today, 12 November 2019 to speak to a very impatient consultant who does not specify how my claim is being handled and would not let me speak to a manager or supervisor. Its the third week and both MTN and Pinnacle Marketing has failed to provide service. I have submitted all of the correct documents and information and I'm still being disadvantaged for the incompetency of the customer care agents.